Blog

If staff in your organisation complain about your intranet here are five things to check.

What if we could lessen the burden of consuming communication to improve the experience of employees at work? That’s what led me to start a mission to reduce and simplify comms in organisations.

Getting your channel-mix right, is an art. Here are my suggestions of what might make for a great cocktail of channels in your organisation.

Investing time in getting the words/images right can save hundreds of thousands of pounds in wasted staff time because your staff don’t have to wade through word soup.

Rehearsals are a great opportunity to give presenters the feedback they need to help them get the outcome they want from face-to-face communications activities.

I’ve often eliminated comms activities by asking the question “What would happen if we didn’t do that or communicate that?”. In change comms I think you’d be surprised how often the answer is “not much” or “nothing at all”.

I think the reason #quietquitting is simultaneously “nothing new” but also “new all of a sudden” is because we have been relying on discretionary effort in the workplace for so long, it has become normalised. This started after the 2008 crash when redundancies stopped being something that companies were embarrassed about but…

As a a communicator, I am fascinated by information flows in the world today. I’ve always been interested in sensemaking; understanding how different people make sense of what we do and say, based on their own life experiences, upbringing, social standing, wealth or health. One theme that keeps coming up…

How manipulative communication techniques can harm society and our mental well-being. In the same way that “we are what we eat”, I wonder if as a society, we are “what we consume” from an information point of view. Here are my thoughts on ethical considerations for communicators.

Some think social media has become a slightly toxic place to hang out. But I don’t think it needs to be, if only brands, celebs and politicians would start to manage their accounts properly. Here is my six-step plan to dealing with negative comments and trolls.