When you don’t know…. communicate uncertainty

If you don’t say something, then people will start to fill in the gaps themselves. Stay in control of your story by learning to communicate uncertainty when there’s nothing to say yet.

Continue reading “When you don’t know…. communicate uncertainty”

Finding the internal communications rainmakers

Every organisation has internal communications “rainmakers”. These are the magical unicorn employees who just seem to know everything and everyone. Here are 5 ways you can work out who they are and how you can persuade them to spread their magic dust over your messages.

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Superhero change communications

…or how to humanise change communications & improve accountability

If you’re a Programme Director or Change Lead working on a change programme or project in a large company, it’s often tempting to have all project communication sent out by the most senior person in the organisation. Continue reading “Superhero change communications”

Working under the radar? Or herding cats? Life as an Internal Communicator inside and outside of Group IC

I’ve worked in Internal Communications in many companies on both sides of the divide; both inside and outside the central Group Internal Communications function.

Despite us all being professionals with similar training and approach, I’m always amazed at how difficult it can sometimes feel when you are a communicator embedded in the business and you need to work with people in the central Group Internal Comms function. I’m sure many interims or change communications people will relate to the need to work “under-the-radar” at times. Continue reading “Working under the radar? Or herding cats? Life as an Internal Communicator inside and outside of Group IC”