Help authors improve your intranet

Investing time in getting the words/images right can save hundreds of thousands of pounds in wasted staff time because your staff don’t have to wade through word soup.

If you are thinking of improving your intranet in 2023 then I really encourage you to think about training your intranet authors.

Setting platform choices aside, investing time in getting the words/images right can save hundreds of thousands of pounds in wasted staff time because your staff don’t have to wade through word soup.

I’ve taught intranet authors about:

  • how to order their ideas on the page,
  • how to use headings correctly so they improve search results
  • how to get their pages coming up in search
  • when to publish news and when to create pages and sites instead
  • how to put the foundations of good governance in place
  • how to make their content accessible not just for disabled people but also for neurodiverse people and of course “everyone”.
  • how to choose images and size them correctly.
  • how to tag things correctly
  • how to write hyperlinks correctly
  • consistency
  • contrast
  • balance
  • hierarchy
  • non-breaking spaces
  • responsive design (making pages adapt to mobile/tablet/desktop smoothly)
  • taxonomy and information architecture.

But don’t be fooled into thinking this is all technical stuff: it’s vital for all communicators to understand if you’re living and working in 2023.

If I can help with your intranet project this year, please drop me a line at andrew@andrewhesselden.com.

Superhero change communications

…or how to humanise change communications & improve accountability

If you’re a Programme Director or Change Lead working on a change programme or project in a large company, it’s often tempting to have all project communication sent out by the most senior person in the organisation. Continue reading “Superhero change communications”